Safety Protocols
General
What added cleaning protocols and social distancing efforts will Life Time be enacting?
In addition to complying with CDC guidelines and governmental orders and guidelines, Life Time is taking extra precautions to help our communities stay safe and healthy. This includes extensive cleaning protocols and social distancing practices within each of our destinations. For detailed information, please refer to my.lifetime.life/safety.
What days of the week and times, historically, have been the busiest at Life Time clubs?
Please see chart below for average club usage. Information was collected from the past year, including weekdays and weekends.
Can I bring a guest to Life Time upon reopening?
Initially, we will limit access to Members only. We will look to reopen our clubs to guests as we move through our reopening phase. If you would like updates as to when you may again bring a guest to Life Time, please inquire at the front desk.
Will temperature checks be required at my club for members or team members?
Yes. For the health and safety of the entire Life Time community, we are now conducting daily temperature screenings for all members and team members (note that our screening device does not store information). Entry to the club will not be permitted for anyone with a temperature of more than 100 or 100.4 degrees, subject to local government guidelines. Please refer to signage in your club for additional information.
How is Life Time accommodating local government orders for health club capacity? Will I be turned away if the limit is reached?
Member volume is managed at check-in, but due to the expansive square footage of our clubs and our extensive operating hours, we are able to accommodate all member visits. We’ve also added outdoor programming in most locations which allows us to accommodate more socially distanced members. Required group fitness reservations also allows members to reserve their spot in class up to one week in advance. If you'd like to plan your visit ahead, referance the chart above that shows average member usage throughout the day.
What measures is Life Time taking to help ensure proper ventilation throughout the club?
While our clubs already met and/or exceeded building code requirements, we have taken additional measures to further improve air quality as follows:
We have adjusted ventilation rates based on occupant density, including bringing more outside air into our spaces.
We have increased air circulation duration in our HVAC system in order to further improve overall indoor air quality.
These measures supplement our other initiatives to mitigate COVID-19-related risks, including enhanced cleaning, social distancing, personal hygiene and not visiting the club when you are ill.
Are members and guests required to wear masks?
Life Time’s mask requirements are consistent with local government mandates applicable to your club. View the “Member Safety Protocols” section on your home club’s my.lifetime.life page for mask expectations at your club.
For many clubs, government orders require wearing a mask at all times and/or when unable to effectively social distance indoors and/or outdoors. We also encourage you to visit your city’s website to view the full scope of face covering, social distancing and other related requirements.
For clubs without local government mandates, mask use is a personal choice for members but team members will continue to wear them at all times.
To ensure compliance, please be aware that our team members have been instructed to enforce any applicable mask requirements. If approached or asked to comply, we ask for your support as doing so is crucial in our efforts to remain open to serve you.
Are team members required to wear masks?
Yes, all Team Members are required to wear masks when interacting with members based upon Life Time’s current policy. Some exceptions may apply (subject to government orders and regulations) in situations where a mask may inhibit the team member’s role or compromise their safety, including, but not limited to: lifeguards, swim instructors, and group fitness instructors who are actively teaching. Additional accommodations may be made based on specific medical needs or religious affiliation, or as otherwise required by applicable law.
What if I prefer not to wear a mask?
At our locations where mask use mandated by the local government in public spaces, our compliance is a legal obligation and crucial to being allowed to remain open to serve you. Compliance also ensures the continued health, employment and livelihoods of the hundreds of team members who work tirelessly and enthusiastically each day to deliver you the best possible experience.
If government mandates are not followed by team members, members and guests, fines and/or shutdown orders may result. Therefore, your partnership and support could not be more critical in our efforts to remain open and serve your health and fitness needs and goals. We recognize that, for some, mask usage may make workouts somewhat uncomfortable. Please expect that we will continue to work hard to provide the best possible experience, including climate control and air filtration measures and holding classes outdoors when possible. Thank you for wearing a mask as expected.
Where mask use in public spaces is not a local government mandate, mask usage is a personal decision and members can wear a mask should they choose.
What if I don’t have/forgot a mask?
Masks, including a version designed for athletic comfort during exercise, are available in our LifeCafe and soon via shop.lifetime.life.
Reopening
Introducing Our New Reservation Policy
As part of our club reopening plan, reservations are now required for all studio, cycle, and yoga classes. This will help ensure your safety as we implement smaller class sizes and facilitate safe distancing.
Studio
Do I need to make a reservation for studio, cycle and yoga classes?
- To better serve you, all studio, cycle and yoga classes require reservations.
- Signature members can reserve their spot in class 8 days in advance. All other members can reserve their spot in a studio, cycle or yoga class 7 days in advance.
- All class reservation changes and/or cancellations must be made at least 2 hours prior to the start of class.
- The booking window to make a new reservation will remain open until 1 minutes prior to class start time.
How do I make a reservation for class?
Here’s how to make a reservation in 5 simple steps:
- Open up the Life Time Digital App or visit my.lifetime.life
- Make sure that you are logged in with your account email and password
- In the Life Time Digital App or on your club page at my.lifetime.life, click on the classes tab to view your club’s schedule
- Navigate to the class you wish to attend and click reserve
- Select your preferred station, click reserve and a confirmation email will follow
What if I need to change or cancel my reservation?
- Changing your station:
- If the class is not full, you may select a new, available station in the Life Time Digital App up to 2 hours prior to the start of class or when you arrive at the studio.
- Modifying Your Reservation:
- In the Life Time Digital App, you can modify or cancel your reservation up to 2 hours prior to the start of class. If you wish to change your station, as long as open spaces remain in class, you may edit your reservation through your profile in the Life Time Member App.
- Canceling your reservation:
- If you no longer plan to attend class, please cancel your reservation at least 2 hours prior to the start of class. If the class is full, your reservation will go to the first person on the waitlist.
What happens once I make my reservation?
- Reminder email
- 24 hours prior to your reserved class, you will receive an email and app notification reminding you of your upcoming reservation. The app notification, if clicked will bring you to your reservation details in the Life Time Digital App. The email will include your station number reserved for class.
- Check in at the front desk
- On the day of your scheduled class, simply arrive at your club and check in at the front desk. This will automatically check you in for your class reservation. Please arrive in your reserved spot by the start of class. If you arrive after class starts, you risk forfeiting your reservation to a member in the standby line.
- If lockers are available, place your belongings in a locker
- No coats, bags or other items will be allowed in the studio.
- Form a standby line outside of the studio
- Doors will open prior to the start of class. If you arrive early, please wait outside the studio.
- Enter the studio and locate your station
- Locate your reserved station using the numbered decals on the floor or on a bike, depending on what class you are attending. One set of sanitized intermediate weights will be placed at your station, if you desire additional weights please pick up from the equipment racks in the room. A towel will also be provided at your station.
- Remember your station
- If you forgot the number on your station, either refer to the screenshot you took of your confirmation email or open the Life Time Digital App and select View My Reservations.
What happens after class is over?
- Leave the intermediate weights that were originally at your station in place so that it can be thoroughly cleaned and sanitized before the next class, please return any additional weights that you picked up to their racks, this equipment will also be sanitized.
- Take your towels and any belongings you brought in with you
- Avoid congregating in the studio since we will need to clean and sanitize the entire studio before the next class.
Can I attend class if I didn’t make a reservation?
We cannot guarantee space availability for any class. Open spaces that remain at the start of class will be given to a first come, first served bases to members waiting in the standby line.
I want to stand next to my friend. Can I reserve a spot for them too?
- You are only able to reserve one spot per member
- TIP: Set an alarm to remind yourself to reserve a spot for your favorite classes up to 7 days in advance. If you and a friend would like to be near each other in class, encourage them to set a reminder as well.
If I run late for class, can my friend save my spot?
Due to limited class sizes, all reservations for class will be held until the start of class. If a spot is vacant upon the beginning of class, it will be given to someone in the standby line.
Can I use my own yoga mat during class?
Yes. You can either place your mat on top of the mat set out for class, or gently roll it up and set it off to the side.
What happens if I miss my reservation?
In consideration of members on waiting lists and to allow other members to join us in class, 3 missed reservations in 30 days or less will temporarily suspend your ability to make a reservation for 7 days.
How do I reserve a spot in the Kids Academy or make an infant reservation of kids class reservation for my child?
Here’s how to make a reservation in 5 simple steps:
- Open up the Life Time Member App or visit my.lifetime.life
- Ensure that you are logged in with your account email and password. If you are using the Life Time Member App, ensure you are utilizing the latest version of the app.
- In the Life Time Member App or on your club page at my.lifetime.life, click on the classes tab to view your club’s schedule
- Navigate to the class you wish your child to attend and click reserve
- Select the child or children you would like to attend the class
What extra measures is Life Time taking to clean and disinfect in the Child Center and Kids Academy and Camp?
- We are continuing to uphold our standard cleaning processes with an added focus on ensuring that high-touch surfaces are cleaned at least every hour
- We will deep clean all surfaces overnight using EPA-registered disinfectants
How is Life Time helping to ensure that Team Members and children who are in the Kids Academy or Kids Camp are not sick?
- We will continue to abide by our Exclusion of Team Member and Sick Child policy
- If a Team Member or child has a cough, fever or shortness of breath, we request that they remain at home
- If a child in our space is exhibiting signs of illness, they will be removed from other children, and we will contact their parents immediately
How are you keeping your Team Members and children safe while in your care?
- Members will be asked to scan or swipe their own card upon entering and exiting
- All Team Members and children will use hand sanitizer before entering and exiting the Kids Academy, Kids Camps and other Kids classes and events
- Hand washing signage will be posted in the bathrooms and children will be encouraged to follow hand washing guidelines
How is Life Time accommodating social distancing requirements in the Child Center or Kids Academy?
- We ask that parents and guardians remain in the lobby of the Child Center or Kids Academy, allowing a Team Member to escort their child to their class, tot spot or infant care area
- While waiting in line to check a child in or out of the Child Center or Kids Academy, we ask that families follow the 6-foot distancing rule and remain on the social distancing floor stickers
What happens if the class or infant spot I want is full?
We cannot guarantee space availability for any class. Open spaces that remain 10 minutes prior to the start of class will be given to a first come, first served bases to members waiting in the standby line.
What classes can I sign my child up for?
Academy, Progressive Specialty Learning, Grown-up and me, Toddler Activities, Kids Studio and GameFace Sport classes. Class offerings vary by location.
Can I edit my or cancel my reservation online?
- Modifying Your Reservation:
- In the Life Time Digital App, you can modify or cancel your reservation up to 2 hours prior to the start of class. If you wish to change your station, as long as open spaces remain, you may edit your reservation through your profile in the Life Time Member App.
- Canceling your reservation:
- If you no longer plan to attend class, please cancel your reservation at least 2 hours prior to the start of class. If the class is full, your reservation will go to the first person on the waitlist.
How do I check in for my reservation?
On the day of your scheduled class, simply arrive at your club and check in at the Kids Academy front desk. This will automatically check your child in for infant or kids class reservation. For kids class reservations, please arrive10 minutes prior the start of class. If you registered or arrive later than 10 minutes before class, your child’s spot may no longer be available.
I don't remember my login information. How can I make a reservation?
To retrieve your member username, please navigate here: https://my.lifetime.life/account/forgot-username.html. For password reset assistance, please navigate here: https://my.lifetime.life/account/forgot-password.html. Please note, to retrieve this information, you must have access to the email address on file with Life Time. If you no longer have access to the email address on file, please contact AccountServices@lifetime.life.
Where do I drop off my child for their reserved time?
Our Team Members will greet you in the Kids Academy. We will ask you to have your child use hand sanitizer before entering and upon exiting. You will also be asked to swipe or scan or your own card or device.
Can I drop my child off at the Child Center or Kids Academy without a reservation?
Reservations are required for infants in the Kids Area and are encouraged for participation in classes. Drop-in play may also be available upon reopening. Please contact the Kids Academy if you have any questions or concerns.
Are the hours and usage of the Kids Academy limited?
To view the hours of the Kids Academy, click here.
What are the requirements for the infant room?
- Infant must be a junior member
- Infant must be ages 3 to 11 months
- One reservation per day per infant allowed
- You may only make a reservation for your own child
What are the requirements for the Kids classes?
- Child must be a junior member
- Child must be ages 1 to 11 years
- One reservation per day per child allowed
- You may only make a reservation for your own child
Who can receive a spot in Kids classes?
Signature members can reserve infant reservations and kids classes 8 days in advance. All other members can reserve 7 days in advance.
Aquatics
What measures are being taken to help ensure safety in the Aquatics department?
- Hourly sanitization of all high-touch points, including pool ladder railings, door handles, faucets, push bars, toilet handles and keyboards
- We are placing indoor and outdoor pool deck chairs 6’ apart in groups of 2 for social distancing purposes
- Members will be asked to bring their own goggles; Life Time-owned goggles will not be available
- Signs will be posted on whirlpools to indicate capacity restrictions based on current guidelines
What does the CDC say about the safe use of pools and whirlpools?
According to the Centers for Disease Control (CDC), there is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.
https://www.cdc.gov/coronavirus/2019-ncov/php/water.html (external link)
In addition to consulting state and federal (including,the CDC)guidelines and recommendations, we remain in contact with our external resoureces (including, workplace safety counselors, industrial hygienist, and an MD/Phd epidemiologist) for guidance on the latest developments and emerging information.
We continue to uphold our well-established, rigorous cleaning protocols at the club, including our Aquatics environments.
We test all of our pools and spas every 2 to 3 hours, typically above and beyond the frequency required by state health code, to ensure proper chlorination levels are maintained.
For our indoor facilities, Life Time has invested in roof-mounted ventilation systems that are constantly pushing fresh (not filtered) air onto the pool deck. There is also another vent that releases the air back outside.
What safety precautions are you taking with swim lessons?
- Our classes have small ratios and we keep children in the same group from week to week
- We have reduced the number of classes at one time, to allow classes to spread out more within the pool.
- Equipment will be disinfected in between each use.
- Some equipment (like goggles to borrow) will be unavailable temporarily.
Will the pool be open?
To access the most updated Adult, Open and Family Swim hours, please visit your club’s schedules and apply the Swimming interest filter either in the Life Time Member App or at my.lifetime.life.
Will outdoor pools be open, and how will social distancing be practiced?
- To access the most updated information related to outdoor pool availability, please visit your club’s schedules and apply the Swimming interest filter either in the Life Time Member App or at my.lifetime.life. Access to outdoor pool areas may be restricted and/or limited to your designated club and additional fees may apply.
- We are placing outdoor pool deck chairs and lounges 6 feet apart in groups of 2 for social distancing purposes. Members of the same household may move chairs together, but we ask that you return them to their previous place upon leaving
Will the sauna and whirlpool be available?
- These areas may be made temporarily unavailable based on governmental guidance for your state.
- Once available, max capacity usage in the locker room for whirlpools, steam rooms and saunas will be limited to 4 people
- Refer to signage at your club for direction
What safety precautions are you taking with swim team?
- We follow the USA Swimming Guidelines for our Swim Teams.
- We have limited our practices to one group at a time, with a maximum of 5 swimmers per lane.
- Our swim coaches will be spreading children out in the pool to support maintaining 6’ between swimmers.
- At this time, all swim meets have been cancelled. In the future we will explore the potential of doing inner squad or virtual meets, pending your state's regulations.
Fitness Floor
What measures is Life Time taking to help ensure safety on the fitness floor?
- We will maintain proper distancing between pieces of cardio equipment by using markers to identify which machines are temporarily unavailable
- Floor labels to mark spots on the free weight floor, functional floor and stretching floor to indicate appropriate Member spacing
- Numerous cleaning stations throughout the fitness floor for thorough cleaning of equipment before and after use
- Numerous hand sanitization stations also provided
Pilates
Am I able to sign up for future Pilates sessions now?
Please fill out this form and we will prioritize getting you on the schedule right away. Please note that completing the form is for scheduling purposes only, and you will not be charged until we get you back up and running.
How is Life Time keeping up with disinfecting equipment?
We are cleaning all apparatus in the studio after each session with an EPA-registered virus-killing disinfectant.
Will Life Time be cleaning in between classes?
Yes. Classes will be scheduled with 30 minutes in between to give us ample time to sanitize the room.
Besides the contact areas on the machines, will Life Time be cleaning the straps and handles?
Yes. Straps and handles will be laundered on a daily basis.
How is Life Time maintaining social distancing in the studio?
- In studios less than 500 square feet (accommodating up to 6 people per hour):
- Classes and 1-on-1’s will be scheduled on separate hours
- Classes will only use every other reformer
- During 1-on-1 hours, only two sessions will be scheduled each hour
- In studios greater than 500 square feet (accommodating up to 6 people per hour):
- Classes and 1-on-1’s can be scheduled in the same hour with only one 1-on-1 allowed at a time
- Classes will only use every other reformer
- During 1-on-1 hours, only three sessions will be scheduled each hour
- Once available, max capacity usage in the locker room for whirlpools, steam rooms and saunas will be limited to 4 people
Tennis
What tennis programming is being offered?
- Court Time is available to reserve – recommend singles play
- Private and Semi-Private Lessons
- Small Group Programming modified for social distancing with a maximum of 4 players per court
- League play and Tournaments – subject to local tennis sanctioning body (i.e. USTA, ALTA, etc.)
- Mixers or Events – formats modified for social distancing and includes 4 players per court
- To access the most updated information regarding program or amenity availability, please visit your club’s Class Schedules and apply the Tennis interest filter either in our Life Time Member App or at my.lifetime.life.
How will you promote social distancing on the court?
- Programming modified for social distancing and with a maximum of 4 players per court
- Racquet bags will be placed to allow for appropriate distancing
- Do not change ends or change at opposite sides of net
Is it safe to touch tennis balls during lessons?
- Only the teaching pro will touch tennis balls
- All balls will be moved to the net with the student’s racquet, then only the pro will pick up the balls using ball tubes or hoppers
- There will be no serving in group lessons
- A new can of balls will be used for private serve lessons
When will leagues restart?
We are hoping to reopen in September, in accordance with governmental orders and guidelines for gatherings larger than 10 people.
What tennis programming is not being offered?
- USTA leagues — USTA leagues have been temporarily cancelled nationally
- TenCap leagues — the season is over and matches will not be rescheduled
- Tournaments —social distancing of players and spectators is a challenge
- Mixers/socials — social distancing and size of group is a challenge
Personal and Small Group Training
What other measures are being taken to help ensure safety during Training sessions?
With an EPA-registered disinfectant, Team Members will clean and wipe down each piece of equipment before and after each use.
To protect Members and Team Members, we will practice social distancing of 6 feet during 1:1 sessions, eliminate any physical contact, and masks will be encouraged or required consistent with your state’s governmental orders and guidelines. Specific to group class formats, classes will be limited to 6 people to ensure there can be 6 feet of safe social distancing between participants. When available, training may be done outdoors or in other areas in the club to help encourage social distancing.
Do I need to make a reservation for Group Training classes?
To better serve you, all GTX, ALPHA, and Ultra Fit Classes require reservations. Reservations can be made for any GTX, Alpha, and Ultra Fit Class up to 7 days in advance. Reservations may be modified or canceled up to 2 hours prior to the start of class.
How do I make a reservation for class?
Here’s how to make a reservation in 5 simple steps:
- Open up the Life Time Digital App or visit my.lifetime.life
- Make sure that you are logged in with your account email and password
- In the Life Time Digital App or on your club page at my.lifetime.life, click on the classes tab to view your club’s schedule
- Navigate to the class you wish to attend and click reserve
- Click reserve and a confirmation email will follow
What if I need to cancel my reservation?
If you no longer plan to attend class, please cancel your reservation at least 2 hours prior to the start of class. If the class is full, your reservation will go to the first person on the waitlist.
What happens once I make my reservation?
Reminder Email
24 hours prior to your reserved class, you will receive an email reminding you of your upcoming reservation.
Check in at the front desk
On the day of your scheduled class simply arrive at your club and check in at the front desk. This will automatically check you in for your class reservation.
If lockers are available, place your belongings in a locker
No coats, bags or other items will be allowed on the fitness floor.
Attend class
There is no need to pick up any equipment or towels; everything you will need for class will be properly cleaned and set up for you.
Can I attend class if I didn’t make a reservation?
We cannot guarantee space availability for any class. Open spaces in class will be given on a first come, first served basis to members. If class availability allows, a reservation can be made after the start of class.
Gym and Basketball
Will be the gym be open for Member usage including basketball?
- When the courts are not being used for other programming, use of the basketball hoops while practicing social distancing is allowed. Game play will not initially be permitted
- Cleaning stations, of disinfectant spray and wipes, to help encourage cleaning of equipment before and after use
When will game play be permitted and Ultimate Hoop Leagues start?
As governmental orders and guidelines allow, game play will again be permitted and Ultimate Hoops Leagues return. For many clubs, we anticipate leagues starting this summer. Refer to https://www.uhlife.com/ for club-specific information.
Locker Room
How is social distancing being practiced in the locker rooms?
- To practice social distancing, some lockers may be unavailable. We are requesting that no more than 4 Members be in the same locker bay at once
- Every other shower and sink will be available (if shower availability is permitted at your club based on governmental orders and guidelines)
What other measures is Life Time taking to help ensure safety in the locker rooms?
- Frequent sanitization of shared surfaces using EPA-registered, virus-killing disinfectants
- Temporarily removing hair dryers and toiletries to help minimize exposure to shared surfaces
- Deep cleaning of all surfaces overnight using EPA-registered disinfectants
Will the sauna, steam room and whirlpool be available?
- These areas may be made temporarily unavailable based on governmental orders and guidelines
- Once available, max capacity usage in the locker room for whirlpools, steam rooms and saunas may temporarily be limited to 4 people or fewer
- Refer to signage at your club for direction
LifeCafe
Will the LifeCafe open immediately?
The LifeCafe will operate in varying states of availability in accordance with governmental orders and guidelines related to restaurant operation. In the early phases of reopening, Grab-N-Go may be the only option available, with the full menu, app orders and dine-in options returning later.
Is the retail area available?
Upon reopening, the retail area will be temporarily limited, but we anticipate offering bars, bottled water and other beverages for purchase.
What measures are you taking to help ensure safety in the LifeCafe?
- Scheduled disinfecting all surfaces every 30 minutes, including all high-touch points
- Team Members will wear gloves for all transactions and masks if required by governmental guidance
- Installing a sneeze guard at every register
- Creating a designated order pickup zone for each order
- Restricting dining area seating to allow for social distancing
LifeSpa
Will the LifeSpa open immediately?
The LifeSpa may operate in varying states of availability with varying services available in accordance with governmental orders and guidelines regarding salon operation. We encourage you request your future appointment and you will be contacted by a Team Member to confirm your appointment for a future service.
Am I able to book a future appointment now?
Yes. If you’d like to request an appointment, please do so by clicking the link below and we will contact you directly with appointment options.
What measures is Life Time taking to help ensure safety in the LifeSpa?
- Team Members and guests are instructed to wash their hands immediately prior to and following all services
- Team Members and guests will wear protective masks and gloves if able to do so without interfering with the technical service
- Implementing social distancing practices for Members in line at the LifeSpa desk
- Increasing disinfecting procedures before and after every service and every 30 minutes in high-traffic areas like the front desk
- Checking in and out will be touchless (no cash transactions; guests will scan their own cards)
Account
General
Can I create an account on my.lifetime.life?
Yes, if you are a Life Time member age 13 or over whose account status is not suspended or terminated.
How do I create an account?
Go to the Create Account page and follow the directions to complete the form. Please have your membership number available (found on the back of your membership card).
When I try to log in, I get an "Account Suspended" error message.
For security reasons, your account becomes locked after too many attempts to log in with incorrect credentials. Try to log in again after one hour. Please note: If another incorrect password/secret question is entered within 24 hours, your account will be locked for another 24-hour period.
I didn't get my account activation email.
If you registered within the past week, please check your bulk mail/junk mail/suspect mail folder. If you still can't find it, you can resend your account activation email.
When I click the link in my account activation email, I get an error message that the link has expired.
If the link has expired, you will have to complete the Create Account process again. Go to the Create Account page and follow the directions to complete the form. Please have your membership number available (found on the back of your membership card).
I’m seeing an error message that a myLT account with my information was already created, but I don’t remember creating it and don’t know what it is.
Please visit the Front desk at your club to have your account deleted. You can then create a new account, or contact Life Time Concierge Services at 888-430-6432 and we can assist you in providing your username and resetting your password.
I've forgotten my username.
Go to the Forgot Username page, then provide your email address and either your member number (on your membership card below the barcode) or your name and birth date. We’ll send you an email with your myLT username.
I've forgotten my password.
Go to the Forgot Password page, then provide your username and email address. We’ll email you a new password.
I can't create an account because I get an error message that my account information does not match.
Please see the Front Desk desk at your club or contact Life Time Concierge Services at 888-430-6432 and we can assist you with updating your information.
Membership
General
What changes to my membership can I make online?
The following changes can be made online after logging into your account at my.lifetime.life.
- Update my personal information (home address, email address, phone numbers, and emergency contacts)
- Give a secondary/partner member access to membership data on my.lifetime.life
- Update my dues payment method and establish, change or authorize additional users of my Club Tab account
- Manage my Experience Life Magazine subscription
To access your membership information, click/tap the account navigation located in the upper right area of the website, then select the View Account link.
Can I add someone to my membership?
Yes, a parent or legal guardian can add a dependent child ages 3 months to 25 years old upon payment of applicable add-on and service fees, in addition to monthly dues for each added dependent.
Two adults age 18 or older who can show proof of cohabitation (driver’s license, lease, mortgage, etc.) can be on a Couple or Family membership.
See the Member Services desk at your local club to initiate a change to your membership.
How do I remove someone from my membership?
Removing a member from your membership requires advanced-written notice per your General Terms Agreement and a service fee may apply. See the Member Services desk at your local club to initiate a change to your membership.
Which clubs do I have access to?
After logging in to your myLT account, go to the Locate a Club page, then find a location by city, state or Zip Code. Filter the results by selecting the “Only show clubs I can access” checkbox. Access to outdoor pool areas may be restricted and/or limited to your designated club and additional fees may apply.
Can I change my membership so I can access higher-level clubs?
Yes, you may upgrade your membership to access more clubs. A one-time service fee and additional dues must be paid upon upgrade. See the Member Services desk at your local club to initiate a change to your membership.
How do I update my last name?
Please provide documentation of your name change to the Member Services desk at your local club.
Where can I view my billing history?
To access your billing history click/tap the account navigation, located in the upper right area of the website, then select the View Account link. Scroll to the Billing and Purchase History section and choose the information you’d like to view.
How do I cancel my membership?
If you aren’t able to use the club for a short time or as often as you used to, we have many options other than cancellation. Please see the Member Services desk at your club for more details.
If ultimately you do need to cancel your membership, we require advanced-written notice per your General Terms Agreement.
Can I put my membership on hold?
Can’t use the club right now? We have several options for your membership:
Stay connected to Life Time and place your access membership on-hold with Life Time Digital: Members who have maintained a club-access membership for at least 6 consecutive months may place their access on hold for up to 6 months by converting to the Digital Membership. This membership type retains access to my.lifetime.life and all Digital membership benefits while club access is paused. A $15 recurring monthly charge will be assessed during the Digital Membership period. To deactivate club access and downgrade to the Digital Membership, 30-day advanced notice is required. Please contact your club for further details.
Medical or Military Freeze: With a note from your attending physician or copy of your military orders, we can freeze your membership for a maximum of 12 months. No service fee or monthly dues apply for medical or military freezes. See the Account Services desk at your local club with proper documentation to request a medical or military freeze. (If your membership consists of two or more people, the freeze applies only to the affected member, remaining members continue on an active membership.)
Can I bring a guest to the club?
We invite guests to use our clubs, whether with a member or as a walk-in visitor. Before each visit, all adult guests must complete and sign a Guest Register and present a valid driver’s license or government issued identification card. Guests unaccompanied by a member must meet with an a concierge team member. Guest hours and fees vary by location. Please contact the Account Services desk at your local club or view Guest Pass Details for more information.
Do you have any guidelines on club etiquette or proper club conduct?
For the comfort of all our members, we’ve put together a list of general club courtesies. View our Club Etiquette page
How will you communicate future updates?
We will communicate updates concerning club closures by email and on this website. You may also receive notices through the Life Time Member App.
How do I make a change to my membership?
The following types of changes can be made to your membership at any time:
- Adding or removing a member(s)
- Adding or removing club access
- Placing your membership on hold
- Medical or military freeze
- Membership cancellation
Membership changes may be subject to a one-time service fee, Add-On fee (to add a member or members) and prorated dues where applicable. Some membership changes require advanced notice per your General Terms Agreement.
Membership changes, including cancellation, are normally required to be completed in person at any Life Time location, by U.S. Mail, or by any other means afforded in your General Terms Agreement. In light of the current environment, however, we will accept your request for membership changes via our Account Services team. Please contact AccountServices@lifetime.life with your request and we will reply with instructions on how to execute your membership change via email.
How will my LT BUCK$ be treated?
We will extend the expiration date of LT BUCK$ in your account prior to the date of club closure, 365 days from their original expiration date.
Who do I contact regarding questions about my corporate membership?
If you are a corporate partner of ours, please reach out to your corporate account manager for questions about your membership, or email: CorporatePartnershipsAllTeam@lt.life
How do I create an account?
Go to the Create Account page and follow the directions to complete the form. Please have your membership number available (found on the back of your membership card).
I've forgotten my username.
Go to the Forgot Username page, then provide your email address and either your member number (on your membership card below the barcode) or your name and birth date. We’ll send you an email with your myLT username.
I've forgotten my password.
Go to the Forgot Password page, then provide your username and email address. We’ll email you a new password.
Class Schedules
General
How do I view or print class schedules for a different club?
You can either select a new club location and return to the Classes page, or remain on the Classes page and add or remove locations using the “Add Location” menu.
- Select a new location and return to the Classes page
- On a mobile or tablet device, open the navigation menu (upper left corner) and select “Locations.” Choose a recently viewed club or a club nearby, search for other club locations or select “View All Locations.” Once you have selected your desired club location, return to the Classes page to view class schedules for that club.
- On a desktop device, select the club location menu on the left side of the navigation bar (it shows the current location). Choose a recently viewed club or a club nearby, search for other club locations or select “View All Locations.” Once you have selected your desired club location, return to the Classes page to view class schedules for that club.
- Remain on the Classes page and add or remove locations using the “Add Location” menu
- On any device, select the “Add Location” menu. Add or remove club locations as desired.
Why doesn’t the class schedule print on one page?
Our class schedule format includes all of our class offerings, a weekly listing that’s just too big to fit on one page. You can use filters to pare down the schedule to a more print-friendly length.
What if I don’t want to see every class on my printout?
Use “Advanced Filters” to choose only those classes that are of interest to you at the times of day that work for your schedule.
Once your search is complete, click “Add Search to Favorites.” The next time you need your customized schedule, select “Show Favorites” on the Classes page.
If I look at another club’s schedule, can I still use the “Show Favorites” feature?
Yes, your favorites carry over when you view a different club.
Where can I find class descriptions?
Tap or click on the desired class tile in the schedule on the Classes page. You’ll go to a new page with a class description and details, including other times the class is offered, instructor name and equipment needs.
I take classes at multiple clubs and would like to see all types of a certain class at those clubs. Why can’t I choose multiple clubs in the filter instead of looking at each club one by one?
You need to use “Advanced Filters” to view schedules across multiple clubs. Use the “Add Locations” menu to show your desired locations. Use the “Interest,” “Class Name” and other filters to further fine-tune the view.
Once your search is complete, click “Add Search to Favorites” if you want to see your customized schedule again. Next time, select “Show Favorites” on the Classes page.
Mobile Apps
Digital Membership
How can I cancel my Digital Membership?
To request to cancel your Digital Membership, please contact our Account Services team. This team can be reached at AccountServices@lifetime.life or 888-430-6432.
Do you have to be a certain age to enroll in a Digital Membership?
The minimum age for a primary member is 18 years.
Can I access my Digital Membership outside of the U.S.?
Members can access their app in the Unites States and Canada only at this time.
How can I check my LT BUCK$ balance?
To view your LT BUCK$ balance in the app, navigate to Profile, and then Account.
What are LT BUCK$?
LT BUCK$ are rewards that can be earned and stored in your myLT account to use on all services and select products.
Life Time Training App
Is there a tutorial available to help me get started with the Life Time Training App?
Yes. The following video will help you get started with the Life Time Training App.
How do I set up my Life Time Training App account?
Your account will be created when you select your first weight loss program, or when you start working with one of our Fitness Professionals. When logging into the Life Time Training App, you will use your myLT username and password.
Don’t have a myLT username and password? Set up your myLT account.
How do I download the app?
You can download the Life Time Training App from the Apple App Store (external link) or Google Play (external link).
How do I get started?
To get started, download the Life Time Training App from the Apple App Store (opens in a new tab) or Google Play (opens in a new tab). Log in with your myLT username and password. If you don’t have a myLT username and password, you will need to set up your account.
I forgot my password. How can I reset it?
To reset your password, you can start the process on our Forgot Password page.
How old do you have to be to have access?
Once a junior member is 13 years old, they can create their own myLT account. They can then access the Life Time Training App.
What’s the difference between the Life Time Member App and the Life Time Training App?
The Life Time Member App provides direct access to key features of your Life Time membership. Features include but are not limited to:
- Membership card
- Class schedules and reservations
- LifeSpa booking
- Track club visits
- Find clubs
- Account information
- LifeCafe® ordering
- Court reservations
The Life Time Training App helps you achieve your fitness goals by delivering personalized programs created by certified Life Time Personal Trainers. Features include but are not limited to:
- In-app messaging
- Custom programs
- Exercise video library
- Workout calendar
- Program tracking
- Progress tracking
- Nutrition tracking
- Integration with Apple Health
Should I use the Life Time Member App or the Life Time Training App for ongoing access to my weight loss program?
You can access your weight loss program directly by launching the Life Time Training App. If you want to switch your weight loss program, you’ll need to use the Life Time Member App.
Can I upload my own measurements in the “My Progress” section on the Dashboard?
The only sections you can update on your own are:
- Sleep
- Body weight
- Body fat
- Photos
- Resting heart rate
- Blood pressure
- Lean mass
How do I start my workouts?
If you would like to start a workout that is scheduled for today, go to the Dashboard page of the Life Time Training App. Under ‘Things to do Today,’ your workout should be listed. Tap the name of the workout and push ‘Start Now.’
How do I move workouts to another day?
To move workouts to another day, go to the calendar page of the Life Time Training App, tap and hold on the workout to unlock, then drag to another day to reschedule.
How do I connect my Fitbit to the Life Time Training App?
Fitbit connection requires you to have a Fitbit account. Then, use your Fitbit login credentials to authorize connection with the Life Time Training App.
- Navigate to the ‘More’ tab at the bottom right on the mobile app menu.
- Select ‘Fitbit’ and tap ‘Connect’ to log in to your Fitbit account.
- Select the ‘Allow this app’ button to move forward with the connection.
- Once the connection is made, it may take a few minutes for your data to sync.
How do I connect MyFitnessPal to the Life Time Training App?
MyFitnessPal connection requires you to have a MyFitnessPal account. Then, use your MyFitnessPal account to authorize connection with the Life Time Training App.
- Login to the Life Time Training App and select ‘More’ at the bottom right of the screen, then select Connect Apps and Devices.
- Select ‘MyFitnessPal’.
- Tap ‘Connect’ to begin the connection to MyFitnessPal.
- Sign in with your MyFitnessPal username and password.
- Authorize the connection to the Life Time Training App.
- MyFitnessPal will now be connected. It may take a few minutes to import all your data.
- Tap the ‘Back’ button to go back to the Life Time Training App. Your connection is now complete.
- For sharing full meal logs, you will need to open the MyFitnessPal app > Tap More > Tap Settings > Tap Diary Sharing > Tap Privacy > Set this to Public.
MyFitnessPal isn’t working. What should I do?
If you are having issues with MyFitnessPal or any other integration, there are a couple things you can try:
- If you are connected, go to your settings and tap the ‘sync manually’ icon.
- If the issue persists, try disconnecting and reconnecting your account.
How do I create my own workouts?
To create your own workouts, tap the + button on the bottom right side of the screen in the Life Time Training App. Then, choose ‘Workout’ and “New Freestyle” and begin building your workout.
How do I set a goal?
Certain features, like setting goals, are reserved for individuals working with a Life Time Fitness Professional.
How do I create a habit?
Certain features, like creating habits, are reserved for individuals working with a Life Time Fitness Professional.
How do I add classes to my calendar?
If you are working with a trainer, you can ask them to add specific classes to your calendar. If you are using one of the free programs, the best option is to add a cardio activity to the general cardio activity onto the calendar and check-in upon class completion.
I used to have a trainer, can I have them make my program?
If you are working with a trainer, you can reach out to them directly and they can manage your program.
My cell phone number is wrong. How do I change it?
The cell phone number listed in the Life Time Training platform is the phone number listed on your myLT account. You can make the change by logging into your myLT account and changing it under 'Manage Phone Numbers.' The change may take a few days to update.
My birth date is wrong. How do I change it?
The birth date listed in the Life Time Training platform is the birth date associated in your myLT account. To change it, contact Life Time Concierge Services at 888-430-6432.
I go by a different name than what’s reflected in the app. Can I change it?
Your name in the app is associated with your name on your membership. To update your name, contact Life Time Concierge Services at 888-430-6432.
Am I being charged for the app?
There is no charge for the Life Time Training App. As part of your membership, you have access to the complimentary programs built by certified Life Time Fitness Professionals. If you choose to work directly with one of our Fitness Professionals, there are fees associated with products and services delivered via the app.
How do I turn off email/phone notifications?
To adjust your notifications, go the to the ‘More’ option on the bottom right corner of the app. Under My Settings, choose Notifications, then adjust notifications for each scenario.
Can I access this from my laptop/desktop?
The Life Time Training App is mobile-only and there is not a web-based version available for access on a laptop/desktop.
What other trackers/apps integrate with the Life Time Training app?
The Life Time Training App has a number of custom integrations with other popular health and fitness apps and trackers, including MyFitnessPal, Fitbit, Apple Health and Withthings. A complete list of available integrations is located under ‘Connect’ in the ‘More’ section of the Life Time Training App.
Is there a way to increase font size?
You cannot change the font size within the app. However, most phones allow you to increase the overall font size on the device, which will be reflected in the app.
Can I print my workouts?
If you are working with a trainer, they can send you a PDF that you can print off.
LT BUCK$
General
How do I know how many LT BUCK$ I have?
We add LT BUCK$ to your account when you earn rewards. Log in at my.lifetime.life/ltbucks to view your account.
What can I buy with LT BUCK$?
LT BUCK$ can be redeemed by selecting eligible products and in-club services at Life Time, LifeSpa, or in the Life Time Health Store. Products and services vary by location.
What if I can’t log in?
Follow the instructions on my.lifetime.life/ltbucks to retrieve your username or reset your password. If you need further help, view other account/log in help questions.
Do LT BUCK$ expire?
LT BUCK$ expire 365 days from date awarded for U.S. members and expire upon membership termination for Canadian members.
What if I don’t have enough LT BUCK$ to purchase what I want?
You can pay for the remainder of your order with a credit card in the Life Time Health Store.
Can I cancel a service I purchased with LT BUCK$?
Yes, if it’s before the expiration date of the LT BUCK$. When you cancel a service, your LT BUCK$ will be automatically refunded to your account with their original expiration date. Visit your account page at my.lifetime.life/ltbucks to cancel services.
Can I transfer LT BUCK$ to another member on my membership?
Yes. Visit or call your club’s Member Services team for assistance.
Who can I contact for further assistance with LT BUCK$?
Email LT BUCK$ Support or contact us via phone at 888-430-6432.
Kids Camps
Kids Camps
What are your camp operating hours?
- Full day camp is from 8am – 6pm
- Half day camp times vary by location but are generally from
8am – 12pm or 1pm – 5pm - Before care is also available from 7am – 8am if needed
Is lunch provided?
Campers can either bring a lunch from home or can purchase lunch through our cafe. Camp lunch fees range from $6 - $7 per day.
Can you request to have children placed in the same group?
We will do everything in our power to honor requests to keep children together if they are taking part in the same camp. Based on ratio needs and age restrictions this may not always be possible.
What safety protocols are in place due to COVID-19?
We are taking a number of safety and cleanliness measures that include the following:
- Increasing our cleaning and sanitizing protocols to include hourly disinfecting of high-touch surfaces and nightly cleans using an EPA-registered virus-killing disinfectant.
- Screening temperatures upon arrival to camp and during lunchtime. Campers with a temperature of 100.4 degrees F or above will not be permitted to attend or will need to be picked up by parent or guardian.
- Excluding campers from attending based on symptoms of illness at check-in. If a camper exhibits signs of illness during the day, they will be removed from proximity to other campers, and the parents will be contacted for pickup.
- For children, we will follow state and CDC guildlines regarding masks. If required by the state we will abide by that requirement.
- As of now, team members will wear masks throughout the day.
- Using stickers, tape, and other visual cues to help campers identify safe social-distancing practices. We are limiting the instances of intermingling between team members and decreasing the cross transfer of spaces for our campers.
- If available at your club, we also will offer curbside drop-off & pick-up for campers during designated hours.
Is there a multi-child discount?
We do not offer a multi-child discount.
What is the exact price per camp?
This amount varies by location and camp offering. Camp pricing is listed on the online registration form or by contacting your club.
What payment options are available?
- You may choose to pay via installment plan or pay in full at the time of registration.
- An Installment plan is available for all camps regardless of duration of camp.
- For the installment plan, no money is due at the time of registraition.
- Installment payments will be drafted on the 15th of the month prior to the camp. The full amount for the corresponding month will be collected in a singular payment. For example: June camp fees will be paid in full on May 15th.
- To participate in the installment plan, a participant must register on or before the 13th of the previous month. For example: someone registering for a June camp would need to register by May 13th to participate in the installment plan. Their full June camp payment would be drafted on May 15th.
What is the cancellation policy?
- All cancellation requests must be made in writing or via email to the Activity Center, Member Services or Kids Manager.
- Program Closures or Cancellations. If a camp or program is not able to operate due to directives provided by local, state, or the Federal Government families will receive a full refund for all camp fees paid returned back in the original form of payment.
Installment Plan Guidelines:
- Failure to meet payment due date will cancel your registration and advance another camper from the waiting list.
- Cancellations received 15 days or more before the first day of camp will receive a full refund.
- Cancellations received by Life Time less than 14 days prior to the first day of the camp will forfeit any paid camp fees.
Paid In Full Guidelines:
- Cancellations received 15 days or more before the first day of camp will receive a full refund.
- Cancellations received by Life Time less than 14 days prior to the first day of the camp will forfeit any paid camp fees.
Athletic Events
Find out how athletic events are being affected by COVID-19.
Don’t see your question? Contact Us