Help & FAQs

What extra measures is Life Time taking to clean and disinfect in the Child Center and Kids Academy and Camp?

• We are continuing to uphold our standard cleaning processes with an added focus on ensuring that high-touch surfaces are cleaned at least every hour 
• We have added time in between Kids Academy classes to allow for cleaning
• We have removed smaller toys and difficult-to-clean items from our spaces and closed down equipment that is difficult to disinfect
• We will deep clean all surfaces overnight using EPA-registered disinfectants

How is Life Time helping to ensure that Team Members and children who are in the Child Center, Kids Academy or Kids Camp are not sick?

• At some locations, consistent with governmental orders and guidelines, temperatures will be taken upon entry and during lunch for Kids Camp. Team Members and children with a temperature of 100.4 or above will not be admitted or, for children, if during lunch or Kids Camp, children will be removed and their guardian called. Team Members will also be sent home if fever occurs during their shift
• We will continue to abide by our Exclusion of Team Member and Sick Child policy
• If a Team Member or child has a cough, fever or shortness of breath, we request that they remain at home 
• If a child in our space is exhibiting signs of illness, they will be removed from other children, and we will contact their parents immediately
• If a Team Member or child is sent home due to a high temperature or other symptoms, they may return once they have a health care provider's note. They must be fever-free without medication for 24 hours before being readmitted
• If a Team Member or child's immediate family member has a confirmed or presumptive COVID-19 case, the Team Member or child will not be allowed to check into the Child Center, Kids Academy or Kids Camp or work for at least two weeks from the date that the family member was diagnosed

How are you keeping your Team Members and children safe while in your care?

• At the check-in desk, the Team Member will wear a mask and gloves in accordance with governmental orders and guidelines
• Members will be asked to scan or swipe their own card upon entering and exiting
• All Team Members and children will use hand sanitizer before entering and exiting the Child Center, Kids Academy, Kids Camps and other Kids classes and events
• Children will use hand sanitizer during our play safety breaks and/or transitions
• Hand washing signage will be posted in the bathrooms and children will be encouraged to follow hand washing guidelines

How is Life Time accommodating social distancing requirements in the Child Center or Kids Academy?

• Per our standard guidelines, space is limited. We will focus on providing activities that allow for safe spacing and will do our best to provide reminders to the children about safe behaviors
• We will be utilizing stickers, tape, poly dots, carpet squares, cones, etc. to identify safe distancing for children
• We will be removing chairs from tables and spacing mats 6 feet apart in our Kids spaces and studios
• We ask that parents and guardians remain in the lobby of the Child Center or Kids Academy, allowing a Team Member to escort their child to their class, tot spot or infant care area
• While waiting in line to check a child in or out of the Child Center or Kids Academy, we ask that families follow the 6-foot distancing rule and remain on the social distancing floor stickers

When will Life Time be returning to your normal hours and offerings?

• We will be adjusting our hours and offerings in coordination with the hours of the club and other services 
• We will continue to make adjustments that will allow us to continue to provide a safe space for your children
• Child Center and Kids Academy hours and class schedules have been modified to allow for social distancing and enhanced cleaning. Details will be kept current on your club page at my.lifetime.life and the Life Time Member App
  

What happens if the class or infant spot I want is full?

Your child will be placed on a waitlist and you will be notified by email if a spot opens up for your child.

What class can I sign my child up for?

• Classes are available for children ages 1 to 11 years
• Children ages 1 to 3 years can sign up for any classes for toddlers 1 to 3 years
• Children ages 3 to 6 years can sign up for any classes for children 3 to 6 years
• Children ages 7 to 11 years can sign up for any classes for children 7 to 11 years

Can I reserve spots at different times for multiple children?

No, our system currently doesn’t allow multiple reservations to be submitted separately. When reserving a spot for one child, you must register all children at one time. Please contact the Child Center or Kids Academy if you need to edit or add additional reservations.

Can I edit my or cancel my reservation online?

During this time, you will need to contact the Child Center or Kids Academy to edit or cancel your class or infant reservation. Please cancel as soon as you know or at least 2 hours before the start of the reservation begins.

How do I check in for my reservation?

There’s no need for you to actually check in, the Child Center or Kids Academy will confirm your reservation at drop-off.

I don't remember my login information. How can I make a reservation?

To retrieve your member username, please navigate here: https://my.lifetime.life/account/forgot-username.html. For password reset assistance, please navigate here: https://my.lifetime.life/account/forgot-password.html. Please note, to retrieve this information, you must have access to the email address on file with Life Time. If you no longer have access to the email address on file, please contact MemberRelations@lt.life.

Where do I drop off my child for their reserved time?

Our Team Members will greet you in the Child Center or Kids Academy. We will ask you to have your child use hand sanitizer before entering and upon exiting. You will also be asked to swipe or scan or your own card or device.

Can I drop my child off at the Child Center or Kids Academy without a reservation?

Reservations are required for infants in the Kids Area and are encouraged for participation in toddlers and kids classes to help limit capacity and provide room for social distancing. Drop-in play may also be available upon reopening. Please contact the Child Center or Kids Academy if you have any questions or concerns.

Are there occupancy restrictions right now that are stricter than usual?

Yes – restricted hours. No drop-in play allowed when in soft, high or moderate phases. Drop-in play time allotment may be limited to 1.5 hours instead of typical 2-3 hrs.

Are the hours and usage of the Child Center or Kids Academy limited?

• In the initial phases of reopening our hours will be limited.
  
• Drop-in play may also be available upon reopening, check the Club Hours page for details.
  
• Time in the Child Center or Kids Academy may be temporarily limited to 1.5 hours maximum per child per day and 1 hour per day for infant reservations.
• In our early stages of reopening, there may be temporary age restrictions. To access the most updated information for infants and classes for toddlers ages 1 to 3, please visit your club’s Class Schedules either in our Life Time Member App or at my.lifetime.life

What are the requirements for the infant room?

• Infant must be a junior member
• Infant care is available for a child from 3 months of age until the time that he or she is 12 months and/or walking confidently.
• One reservation per day per infant allowed
• You may only make a reservation for your own child
• Infant reservations are required
• Infant No Show Policy:
  Due to the high demand of the infant room, if you do not show up for your appointment, you will be issued a strike. After 3 strikes, a 2 week suspension of infant room privileges will be issued.
• Reservations should be cancelled 2 hours prior to the reservation start time.
• Bottle contents must be pre-mixed and labeled; Team Members will not mix formula for bottles.
• If the infant’s bottle is not labeled, the bottle will not be fed to the infant and the parent will be located to attend to the child.
• If an infant is unable to sit upright and hold his/her own bottle, a Team Member will hold the infant during bottle-feeding. Formula or breast milk will be discarded after feeding or within two hours of initiating feeding, whichever comes first.
• Infants must have socks or shoes on their feet.
• Infants are strongly encouraged to be removed from car seats. Empty car seats and strollers should be placed in the lobby or hallway.

What are the requirements for the Kids classes?

• Child must be a junior member
• Child must be ages 1 to 11 years
• One reservation per day per child allowed
• You may only make a reservation for your own child

Who can receive a spot in Kids classes?

Signature members can reserve infant reservations and kids classes 8 days in advance. All other members can reserve 7 days in advance.

What measures are being taken to help ensure safety in the Aquatics department?

• Hourly sanitization of all high-touch points, including pool ladder railings, door handles, faucets, push bars, toilet handles and keyboards
• We are placing indoor and outdoor pool deck chairs 6’ apart in groups of 2 for social distancing purposes
• Members will be asked to bring their own goggles; Life Time-owned goggles will not be available
• Signs will be posted on whirlpools to indicate capacity restrictions based on current guidelines

What does the CDC say about the safe use of pools and whirlpools?

According to the Centers for Disease Control (CDC), there is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.

https://www.cdc.gov/coronavirus/2019-ncov/php/water.html (external link)

In addition to consulting state and federal (including,the CDC)guidelines and recommendations, we remain in contact with our external resoureces (including, workplace safety counselors, industrial hygienist, and an MD/Phd epidemiologist) for guidance on the latest developments and emerging information.

We continue to uphold our well-established, rigorous cleaning protocols at the club, including our Aquatics environments.

We test all of our pools and spas every 2 to 3 hours, typically above and beyond the frequency required by state health code, to ensure proper chlorination levels are maintained.

For our indoor facilities, Life Time has invested in roof-mounted ventilation systems that are constantly pushing fresh (not filtered) air onto the pool deck. There is also another vent that releases the air back outside.

What safety precautions are you taking with swim lessons?

• Our classes have small ratios and we keep children in the same group from week to week
• We have reduced the number of classes at one time, to allow classes to spread out more within the pool.
• Equipment will be disinfected in between each use.
• Some equipment (like goggles to borrow) will be unavailable temporarily.

Will the pool be open?

To access the most updated Adult, Open and Family Swim hours, please visit your club’s schedules and apply the Swimming interest filter either in the Life Time Member App or at my.lifetime.life.

Will outdoor pools be open, and how will social distancing be practiced?

• To access the most updated information related to outdoor pool availability, please visit your club’s schedules and apply the Swimming interest filter either in the Life Time Member App or at my.lifetime.life. Access to outdoor pool areas may be restricted and/or limited to your designated club and additional fees may apply.
• We are placing outdoor pool deck chairs and lounges 6 feet apart in groups of 2 for social distancing purposes. Members of the same household may move chairs together, but we ask that you return them to their previous place upon leaving

Will the sauna and whirlpool be available?

• These areas may be made temporarily unavailable based on governmental guidance for your state.
  
• Once available, max capacity usage in the locker room for whirlpools, steam rooms and saunas will be limited to 4 people
• Refer to signage at your club for direction

What safety precautions are you taking with swim team?

• We follow the USA Swimming Guidelines for our Swim Teams.
• We have limited our practices to one group at a time, with a maximum of 5 swimmers per lane.
• Our swim coaches will be spreading children out in the pool to support maintaining 6’ between swimmers.
• At this time, all swim meets have been cancelled. In the future we will explore the potential of doing inner squad or virtual meets, pending your state's regulations.

Am I able to sign up for future Pilates sessions now?

Please fill out this form and we will prioritize getting you on the schedule right away. Please note that completing the form is for scheduling purposes only, and you will not be charged until we get you back up and running.

How is Life Time keeping up with disinfecting equipment?

We are cleaning all apparatus in the studio after each session with an EPA-registered virus-killing disinfectant.

Will Life Time be cleaning in between classes?

Yes. Classes will be scheduled with 30 minutes in between to give us ample time to sanitize the room.

Besides the contact areas on the machines, will Life Time be cleaning the straps and handles?

Yes. Straps and handles will be laundered on a daily basis.

How is Life Time maintaining social distancing in the studio?

• In studios less than 500 square feet (accommodating up to 6 people per hour):              
  
  • Classes and 1-on-1’s will be scheduled on separate hours
  • Classes will only use every other reformer
  • During 1-on-1 hours, only two sessions will be scheduled each hour

• In studios greater than 500 square feet (accommodating up to 6 people per hour):             
  
  • Classes and 1-on-1’s can be scheduled in the same hour with only one 1-on-1 allowed at a time
  • Classes will only use every other reformer
  • During 1-on-1 hours, only three sessions will be scheduled each hour
  • Once available, max capacity usage in the locker room for whirlpools, steam rooms and saunas will be limited to 4 people

What tennis programming is being offered?

• Court Time is available to reserve – recommend singles play
• Private and Semi-Private Lessons
• Small Group Programming modified for social distancing with a maximum of 4 players per court
• League play and Tournaments – subject to local tennis sanctioning body (i.e. USTA, ALTA, etc.)
• Mixers or Events – formats modified for social distancing and includes 4 players per court
• To access the most updated information regarding program or amenity availability, please visit your club’s Class Schedules and apply the Tennis interest filter either in our Life Time Member App or at my.lifetime.life.

How will you promote social distancing on the court?

• Programming modified for social distancing and with a maximum of 4 players per court
• Racquet bags will be placed to allow for appropriate distancing
• Do not change ends or change at opposite sides of net

Is it safe to touch tennis balls during lessons?

• Only the teaching pro will touch tennis balls
• All balls will be moved to the net with the student’s racquet, then only the pro will pick up the balls using ball tubes or hoppers
• There will be no serving in group lessons
• A new can of balls will be used for private serve lessons

When will leagues restart?

We are hoping to reopen in September, in accordance with governmental orders and guidelines for gatherings larger than 10 people.

What tennis programming is not being offered?

• USTA leagues — USTA leagues have been temporarily cancelled nationally
• TenCap leagues — the season is over and matches will not be rescheduled
• Tournaments —social distancing of players and spectators is a challenge
• Mixers/socials — social distancing and size of group is a challenge

What other measures are being taken to help ensure safety during Training sessions?

With an EPA-registered disinfectant, Team Members will clean and wipe down each piece of equipment before and after each use.

To protect Members and Team Members, we will practice social distancing of 6 feet during 1:1 sessions, eliminate any physical contact, and masks will be encouraged or required consistent with your state’s governmental orders and guidelines. Specific to group class formats, classes will be limited to 6 people to ensure there can be 6 feet of safe social distancing between participants. When available, training may be done outdoors or in other areas in the club to help encourage social distancing.

Do I need to make a reservation for Group Training classes?

To better serve you, all GTX, ALPHA, and Ultra Fit Classes require reservations. Reservations can be made for any GTX, Alpha, and Ultra Fit Class up to 7 days in advance. Reservations may be modified or canceled up to 2 hours prior to the start of class.

How do I make a reservation for class?

Here’s how to make a reservation in 5 simple steps:

• Open up the Life Time Digital App or visit my.lifetime.life
• Make sure that you are logged in with your account email and password
  
• In the Life Time Digital App or on your club page at my.lifetime.life, click on the classes tab to view your club’s schedule
  
• Navigate to the class you wish to attend and click reserve
• Click reserve and a confirmation email will follow

What if I need to cancel my reservation?

If you no longer plan to attend class, please cancel your reservation at least 2 hours prior to the start of class. If the class is full, your reservation will go to the first person on the waitlist.

What happens once I make my reservation?

Reminder Email
24 hours prior to your reserved class, you will receive an email reminding you of your upcoming reservation.

Check in at the front desk
On the day of your scheduled class simply arrive at your club and check in at the front desk. This will automatically check you in for your class reservation.

If lockers are available, place your belongings in a locker
No coats, bags or other items will be allowed on the fitness floor.

Attend class
There is no need to pick up any equipment or towels; everything you will need for class will be properly cleaned and set up for you.

Can I attend class if I didn’t make a reservation?

We cannot guarantee space availability for any class. Open spaces in class will be given on a first come, first served basis to members. If class availability allows, a reservation can be made after the start of class.

Will be the gym be open for Member usage including basketball?

• When the courts are not being used for other programming, use of the basketball hoops while practicing social distancing is allowed. Game play will not initially be permitted
• Cleaning stations, of disinfectant spray and wipes, to help encourage cleaning of equipment before and after use

When will game play be permitted and Ultimate Hoop Leagues start?

As governmental orders and guidelines allow, game play will again be permitted and Ultimate Hoops Leagues return. For many clubs, we anticipate leagues starting this summer. Refer to https://www.uhlife.com/ for club-specific information.

Will the LifeSpa open immediately?

The LifeSpa may operate in varying states of availability with varying services available in accordance with governmental orders and guidelines regarding salon operation. We encourage you request your future appointment and you will be contacted by a Team Member to confirm your appointment for a future service.

Am I able to book a future appointment now?

Yes. If you’d like to request an appointment, please do so by clicking the link below and we will contact you directly with appointment options.

What measures is Life Time taking to help ensure safety in the LifeSpa?

• Team Members and guests are instructed to wash their hands immediately prior to and following all services
• Team Members and guests will wear protective masks and gloves if able to do so without interfering with the technical service
• Implementing social distancing practices for Members in line at the LifeSpa desk
• Increasing disinfecting procedures before and after every service and every 30 minutes in high-traffic areas like the front desk
• Checking in and out will be touchless (no cash transactions; guests will scan their own cards)

Can I create an account on my.lifetime.life?

Yes, if you are a Life Time member age 13 or over whose account status is not suspended or terminated.

How do I create an account?

Go to the Create Account page and follow the directions to complete the form. Please have your membership number available (found on the back of your membership card).

When I try to log in, I get an "Account Suspended" error message.

For security reasons, your account becomes locked after too many attempts to log in with incorrect credentials. Try to log in again after one hour. Please note: If another incorrect password/secret question is entered within 24 hours, your account will be locked for another 24-hour period.

I didn't get my account activation email.

If you registered within the past week, please check your bulk mail/junk mail/suspect mail folder. If you still can't find it, you can resend your account activation email.

When I click the link in my account activation email, I get an error message that the link has expired.

If the link has expired, you will have to complete the Create Account process again. Go to the Create Account page and follow the directions to complete the form. Please have your membership number available (found on the back of your membership card).

I’m seeing an error message that a myLT account with my information was already created, but I don’t remember creating it and don’t know what it is.

Please visit the Member Services desk at your club to have your account deleted. You can then create a new account, or contact Life Time Member Relations at 877-583-6818 and we can assist you in providing your username and resetting your password.

I've forgotten my username.

Go to the Forgot Username page, then provide your email address and either your member number (on your membership card below the barcode) or your name and birth date. We’ll send you an email with your myLT username.

I've forgotten my password.

Go to the Forgot Password page, then provide your username and email address. We’ll email you a new password.

I can't create an account because I get an error message that my account information does not match.

Please see the Member Services desk at your club or contact Life Time Member Relations at 877-583-6818 and we can assist you with updating your information.

What changes to my membership can I make online?

The following changes can be made online after logging into your account at my.lifetime.life.

• Update my personal information (home address, email address, phone numbers, and emergency contacts)
• Give a secondary/partner member access to membership data on my.lifetime.life
• Update my dues payment method and establish, change or authorize additional users of my Club Tab account
• Manage my Experience Life Magazine subscription

To access your membership information, click/tap the account navigation located in the upper right area of the website, then select the View Account link.

Can I add someone to my membership?

Yes, a parent or legal guardian can add a dependent child ages 3 months to 25 years old upon payment of applicable add-on and service fees, in addition to monthly dues for each added dependent.

Two adults age 18 or older who can show proof of cohabitation (driver’s license, lease, mortgage, etc.) can be on a Couple or Family membership.

See the Member Services desk at your local club to initiate a change to your membership.

How do I remove someone from my membership?

Removing a member from your membership requires advanced-written notice per your General Terms Agreement and a service fee may apply. See the Member Services desk at your local club to initiate a change to your membership.

Which clubs do I have access to?

After logging in to your myLT account, go to the Locate a Club page, then find a location by city, state or Zip Code. Filter the results by selecting the “Only show clubs I can access” checkbox. Access to outdoor pool areas may be restricted and/or limited to your designated club and additional fees may apply.

Can I change my membership so I can access higher-level clubs?

Yes, you may upgrade your membership to access more clubs. A one-time service fee and additional dues must be paid upon upgrade. See the Member Services desk at your local club to initiate a change to your membership.

How do I update my last name?

Please provide documentation of your name change to the Member Services desk at your local club.

Where can I view my billing history?

To access your billing history click/tap the account navigation, located in the upper right area of the website, then select the View Account link. Scroll to the Billing and Purchase History section and choose the information you’d like to view.

How do I cancel my membership?

If you aren’t able to use the club for a short time or as often as you used to, we have many options other than cancellation. Please see the Member Services desk at your club for more details.

If ultimately you do need to cancel your membership, we require advanced-written notice per your General Terms Agreement.

Can I put my membership on hold?

Can’t use the club right now? We have several options for your membership:

Put your access membership on hold: Stay connected to Life Time via our digital membership and watch for special invitations from your club. Placing your membership on hold allows you to avoid the hassles and fees of rejoining when you’re ready to access the club. Monthly dues of $15 apply. See your local club or our on-hold FAQs for more details.    

Medical or Military Freeze: With a note from your attending physician or copy of your military orders, we can freeze your membership for a maximum of 12 months. No service fee or monthly dues apply for medical or military freezes. See the Account Services desk at your local club with proper documentation to request a medical or military freeze. (If your membership consists of two or more people, the freeze applies only to the affected member, remaining members continue on an active membership.) 

Can I bring a guest to the club?

We invite guests to use our clubs, whether with a member or as a walk-in visitor. Before each visit, all adult guests must complete and sign a Guest Register and present a valid driver’s license or government issued identification card. Guests unaccompanied by a member must meet with an a concierge team member. Guest hours and fees vary by location. Please contact the Account Services desk at your local club or view Guest Pass Details for more information. 

Do you have any guidelines on club etiquette or proper club conduct?

For the comfort of all our members, we’ve put together a list of general club courtesies. View our Club Etiquette page

How will you communicate future updates?

We will communicate updates concerning club closures by email and on this website. You may also receive notices through the Life Time Member App.

How do I make a change to my membership?

The following types of changes can be made to your membership at any time:

• Adding or removing a member(s)
• Adding or removing club access
• Placing your membership on hold
• Medical or military freeze
• Membership cancellation

Membership changes may be subject to a one-time service fee, Add-On fee (to add a member or members) and prorated dues where applicable. Some membership changes require advanced notice per your General Terms Agreement.

Membership changes, including cancellation, are normally required to be completed in person at any Life Time location, by U.S. Mail, or by any other means afforded in your General Terms Agreement. In light of the current environment, however, we will accept your request for membership changes via our Member Relations team. Please contact memberrelations@lt.life with your request and we will reply with instructions on how to execute your membership change via email.

How will my LT BUCK$ be treated?

We will extend the expiration date of LT BUCK$ in your account prior to the date of club closure, 365 days from their original expiration date.

Who do I contact regarding questions about my corporate membership?

If you are a corporate partner of ours, please reach out to your corporate account manager for questions about your membership, or email: CorporatePartnershipsAllTeam@lt.life

How do I create an account?

Go to the Create Account page and follow the directions to complete the form. Please have your membership number available (found on the back of your membership card).

I've forgotten my username.

Go to the Forgot Username page, then provide your email address and either your member number (on your membership card below the barcode) or your name and birth date. We’ll send you an email with your myLT username.

I've forgotten my password.

Go to the Forgot Password page, then provide your username and email address. We’ll email you a new password.

How do I view or print class schedules for a different club?

You can either select a new club location and return to the Classes page, or remain on the Classes page and add or remove locations using the “Add Location” menu.

• Select a new location and return to the Classes page
  • On a mobile or tablet device, open the navigation menu (upper left corner) and select “Locations.” Choose a recently viewed club or a club nearby, search for other club locations or select “View All Locations.” Once you have selected your desired club location, return to the Classes page to view class schedules for that club.
  • On a desktop device, select the club location menu on the left side of the navigation bar (it shows the current location). Choose a recently viewed club or a club nearby, search for other club locations or select “View All Locations.” Once you have selected your desired club location, return to the Classes page to view class schedules for that club.
• Remain on the Classes page and add or remove locations using the “Add Location” menu
  • On any device, select the “Add Location” menu. Add or remove club locations as desired.

Why doesn’t the class schedule print on one page?

Our class schedule format includes all of our class offerings, a weekly listing that’s just too big to fit on one page. You can use filters to pare down the schedule to a more print-friendly length.

What if I don’t want to see every class on my printout?

Use “Advanced Filters” to choose only those classes that are of interest to you at the times of day that work for your schedule.

Once your search is complete, click “Add Search to Favorites.” The next time you need your customized schedule, select “Show Favorites” on the Classes page.

If I look at another club’s schedule, can I still use the “Show Favorites” feature?

Yes, your favorites carry over when you view a different club.

Where can I find class descriptions?

Tap or click on the desired class tile in the schedule on the Classes page. You’ll go to a new page with a class description and details, including other times the class is offered, instructor name and equipment needs.

I take classes at multiple clubs and would like to see all types of a certain class at those clubs. Why can’t I choose multiple clubs in the filter instead of looking at each club one by one?

You need to use “Advanced Filters” to view schedules across multiple clubs. Use the “Add Locations” menu to show your desired locations. Use the “Interest,” “Class Name” and other filters to further fine-tune the view.

Once your search is complete, click “Add Search to Favorites” if you want to see your customized schedule again. Next time, select “Show Favorites” on the Classes page.

How can I cancel my Digital Membership?

To request to cancel your Digital Membership, please contact our Member Relations team. This team can be reached at MemberRelations@lt.life or 888-430-6432.

Do you have to be a certain age to enroll in a Digital Membership?

The minimum age for a primary member is 18 years.

Can I access my Digital Membership outside of the U.S.?

Members can access their app in the Unites States and Canada only at this time.

How can I check my LT BUCK$ balance?

To view your LT BUCK$ balance in the app, navigate to Profile, and then Account.

What are LT BUCK$?

LT BUCK$ are rewards that can be earned and stored in your myLT account to use on all services and select products.

How do I set up my Life Time Training App account?

Your account will be created when you select your first weight loss program, or when you start working with one of our Fitness Professionals. When logging into the Life Time Training App, you will use your myLT username and password.

Don’t have a myLT username and password? Set up your myLT account.

How do I download the app?

You can download the Life Time Training App from the Apple App Store (external link) or Google Play (external link).

How do I get started?

To get started, download the Life Time Training App from the Apple App Store (opens in a new tab) or Google Play (opens in a new tab). Log in with your myLT username and password. If you don’t have a myLT username and password, you will need to set up your account.

Set up your myLT account

I forgot my password. How can I reset it?

To reset your password, you can start the process on our Forgot Password page.

How old do you have to be to have access?

Once a junior member is 13 years old, they can create their own myLT account. They can then access the Life Time Training App.

What’s the difference between the Life Time Member App and the Life Time Training App?

The Life Time Member App provides direct access to key features of your Life Time membership. Features include but are not limited to:

• Membership card
• Class schedules and reservations
• LifeSpa booking
• Track club visits
• Find clubs
• Account information
• LifeCafe® ordering
• Court reservations

The Life Time Training App helps you achieve your fitness goals by delivering personalized programs created by certified Life Time Personal Trainers. Features include but are not limited to:

• In-app messaging
• Custom programs
• Exercise video library
• Workout calendar
• Program tracking
• Progress tracking
• Nutrition tracking
• Integration with Apple Health

Should I use the Life Time Member App or the Life Time Training App for ongoing access to my weight loss program?

You can access your weight loss program directly by launching the Life Time Training App. If you want to switch your weight loss program, you’ll need to use the Life Time Member App.

Can I upload my own measurements in the “My Progress” section on the Dashboard?

The only sections you can update on your own are:

• Sleep
• Body weight
• Body fat
• Photos
• Resting heart rate
• Blood pressure
• Lean mass

How do I start my workouts?

If you would like to start a workout that is scheduled for today, go to the Dashboard page of the Life Time Training App. Under ‘Things to do Today,’ your workout should be listed. Tap the name of the workout and push ‘Start Now.’

How do I move workouts to another day?

To move workouts to another day, go to the calendar page of the Life Time Training App, tap and hold on the workout to unlock, then drag to another day to reschedule.

How do I connect my Fitbit to the Life Time Training App?

Fitbit connection requires you to have a Fitbit account. Then, use your Fitbit login credentials to authorize connection with the Life Time Training App.

1. Navigate to the ‘More’ tab at the bottom right on the mobile app menu.
2. Select ‘Fitbit’ and tap ‘Connect’ to log in to your Fitbit account.
3. Select the ‘Allow this app’ button to move forward with the connection.
4. Once the connection is made, it may take a few minutes for your data to sync.

How do I connect MyFitnessPal to the Life Time Training App?

MyFitnessPal connection requires you to have a MyFitnessPal account. Then, use your MyFitnessPal account to authorize connection with the Life Time Training App.

1. Login to the Life Time Training App and select ‘More’ at the bottom right of the screen, then select Connect Apps and Devices.  
2. Select ‘MyFitnessPal’.
3. Tap ‘Connect’ to begin the connection to MyFitnessPal.
4. Sign in with your MyFitnessPal username and password.
5. Authorize the connection to the Life Time Training App.
6. MyFitnessPal will now be connected. It may take a few minutes to import all your data. 
7. Tap the ‘Back’ button to go back to the Life Time Training App. Your connection is now complete.
8. For sharing full meal logs, you will need to open the MyFitnessPal app > Tap More > Tap Settings > Tap Diary Sharing > Tap Privacy > Set this to Public.

MyFitnessPal isn’t working. What should I do?

If you are having issues with MyFitnessPal or any other integration, there are a couple things you can try:

1. If you are connected, go to your settings and tap the ‘sync manually’ icon.
2. If the issue persists, try disconnecting and reconnecting your account.

How do I create my own workouts?

To create your own workouts, tap the + button on the bottom right side of the screen in the Life Time Training App. Then, choose ‘Workout’ and “New Freestyle” and begin building your workout.

How do I set a goal?

Certain features, like setting goals, are reserved for individuals working with a Life Time Fitness Professional.

How do I create a habit?

Certain features, like creating habits, are reserved for individuals working with a Life Time Fitness Professional.

How do I add classes to my calendar?

If you are working with a trainer, you can ask them to add specific classes to your calendar. If you are using one of the free programs, the best option is to add a cardio activity to the general cardio activity onto the calendar and check-in upon class completion.

I used to have a trainer, can I have them make my program?

If you are working with a trainer, you can reach out to them directly and they can manage your program.

My cell phone number is wrong. How do I change it?

The cell phone number listed in the Life Time Training platform is the phone number listed on your myLT account. You can make the change by logging into your myLT account and changing it under 'Manage Phone Numbers.' The change may take a few days to update.

Update your cell phone number

My birth date is wrong. How do I change it?

The birth date listed in the Life Time Training platform is the birth date associated in your myLT account. To change it, call Life Time Member Relations at 1-877-583-6818.

I go by a different name than what’s reflected in the app. Can I change it?

Your name in the app is associated with your name on your membership. To update your name, please call Life Time Member Relations at 1-877-583-6818.

Am I being charged for the app?

There is no charge for the Life Time Training App. As part of your membership, you have access to the complimentary programs built by certified Life Time Fitness Professionals. If you choose to work directly with one of our Fitness Professionals, there are fees associated with products and services delivered via the app.

How do I turn off email/phone notifications?

To adjust your notifications, go the to the ‘More’ option on the bottom right corner of the app. Under My Settings, choose Notifications, then adjust notifications for each scenario.

Can I access this from my laptop/desktop?

The Life Time Training App is mobile-only and there is not a web-based version available for access on a laptop/desktop.

What other trackers/apps integrate with the Life Time Training app?

The Life Time Training App has a number of custom integrations with other popular health and fitness apps and trackers, including MyFitnessPal, Fitbit, Apple Health and Withthings. A complete list of available integrations is located under ‘Connect’ in the ‘More’ section of the Life Time Training App.

Is there a way to increase font size?

You cannot change the font size within the app. However, most phones allow you to increase the overall font size on the device, which will be reflected in the app.

Can I print my workouts?

If you are working with a trainer, they can send you a PDF that you can print off.

How do I know how many LT BUCK$ I have?

We add LT BUCK$ to your account when you earn rewards. Log in at my.lifetime.life/ltbucks to view your account.

What can I buy with LT BUCK$?

LT BUCK$ can be redeemed by selecting eligible products and in-club services at Life Time, LifeSpa, or in the Life Time Health Store. Products and services vary by location.

What if I can’t log in?

Follow the instructions on my.lifetime.life/ltbucks to retrieve your username or reset your password. If you need further help, view other account/log in help questions.

Do LT BUCK$ expire?

LT BUCK$ expire 365 days from date awarded for U.S. members and expire upon membership termination for Canadian members.

What if I don’t have enough LT BUCK$ to purchase what I want?

You can pay for the remainder of your order with a credit card in the Life Time Health Store.

Can I cancel a service I purchased with LT BUCK$?

Yes, if it’s before the expiration date of the LT BUCK$. When you cancel a service, your LT BUCK$ will be automatically refunded to your account with their original expiration date. Visit your account page at my.lifetime.life/ltbucks to cancel services.

Can I transfer LT BUCK$ to another member on my membership?

Yes. Visit or call your club’s Member Services team for assistance.

Who can I contact for further assistance with LT BUCK$?

Email LT BUCK$ Support or contact us via phone at 877-583-6818.

What are your camp operating hours?

• Full day camp is from 8am – 6pm
• Half day camp times vary by location but are generally from
  8am – 12pm or 1pm – 5pm
• Before care is also available from 7am – 8am if needed

Is lunch provided?

Campers can either bring a lunch from home or can purchase lunch through our cafe. Camp lunch fees range from $6 - $7 per day.

Can you request to have children placed in the same group?

We will do everything in our power to honor requests to keep children together if they are taking part in the same camp. Based on ratio needs and age restrictions this may not always be possible.

What safety protocols are in place due to COVID-19?

We are taking a number of safety and cleanliness measures that include the following:

• Increasing our cleaning and sanitizing protocols to include hourly disinfecting of high-touch surfaces and nightly cleans using an EPA-registered virus-killing disinfectant.
  
• Screening temperatures upon arrival to camp and during lunchtime. Campers with a temperature of 100.4 degrees F or above will not be permitted to attend or will need to be picked up by parent or guardian.
  
• Excluding campers from attending based on symptoms of illness at check-in. If a camper exhibits signs of illness during the day, they will be removed from proximity to other campers, and the parents will be contacted for pickup.
  
• For children, we will follow state and CDC guildlines regarding masks. If required by the state we will abide by that requirement.
• As of now, team members will wear masks throughout the day.
• Using stickers, tape, and other visual cues to help campers identify safe social-distancing practices. We are limiting the instances of intermingling between team members and decreasing the cross transfer of spaces for our campers.
  
• If available at your club, we also will offer curbside drop-off & pick-up for campers during designated hours.

Is there a multi-child discount?

We do not offer a multi-child discount.

What is the exact price per camp?

This amount varies by location and camp offering. Camp pricing is listed on the online registration form or by contacting your club.

What payment options are available?

• You may choose to pay via installment plan or pay in full at the time of registration.
  
• An Installment plan is available for all camps regardless of duration of camp.
  
• For the installment plan, no money is due at the time of registraition.
  
• Installment payments will be drafted on the 15th of the month prior to the camp. The full amount for the corresponding month will be collected in a singular payment. For example: June camp fees will be paid in full on May 15th.
  
• To participate in the installment plan, a participant must register on or before the 13th of the previous month. For example: someone registering for a June camp would need to register by May 13th to participate in the installment plan. Their full June camp payment would be drafted on May 15th.

What is the cancellation policy?

• All cancellation requests must be made in writing or via email to the Activity Center, Member Services or Kids Manager.
  
• Program Closures or Cancellations. If a camp or program is not able to operate due to directives provided by local, state, or the Federal Government families will receive a full refund for all camp fees paid returned back in the original form of payment.

Installment Plan Guidelines:

• Failure to meet payment due date will cancel your registration and advance another camper from the waiting list.
  
• Cancellations received 15 days or more before the first day of camp will receive a full refund.
  
• Cancellations received by Life Time less than 14 days prior to the first day of the camp will forfeit any paid camp fees.
  

Paid In Full Guidelines:

• Cancellations received 15 days or more before the first day of camp will receive a full refund.
  
• Cancellations received by Life Time less than 14 days prior to the first day of the camp will forfeit any paid camp fees.