How do I make a change to my membership?
We hope we can continue to serve you as a Life Time member.
As a reminder, all memberships that afford access to the club received a prorated dues credit to their membership account for the period of time the club was closed in March (“March dues credit”), and no dues will be charged until your club reopens. Your March dues credit will be applied toward future dues payments or other charges on your membership account when your club reopens. You may view your March dues credit in your MyLT account by clicking “View Transaction History.”
Membership changes, including cancellation, are normally required to be completed in person at any Life Time location, by U.S. Mail, or by any other means afforded in your General Terms Agreement. In light of our temporary club closures, however, we will accept your request for membership changes via our Member Relations team. Please email firstname.lastname@example.org with your request.
As provided in your General Terms Agreement, you may cancel your membership upon 30 days’ advance notice. If you give us notice to cancel, and we are not permitted to reopen your club before your membership terminates, we will refund your March dues credit on or about the date of termination of your membership. (Please allow 7-10 business days for a refund to post to your bank account.) If we are permitted to reopen your club before your membership terminates, however, we will notify you so that you may resume your access to the club for the days remaining prior to termination of your membership. We will apply your March dues credit toward your dues payment for those remaining days. If your March dues credit exceeds the dues you owe, we will refund the balance of your March dues credit to you when your membership terminates.
Finally, please note that changes to your membership will once again need to be completed in person at any Life Time location, by U.S. Mail, or by any other means afforded in your General Terms Agreement.