Here for Health. Here for You.
Based on recent orders and advisories from federal, state and local governmental authorities regarding COVID-19, all of our Life Time clubs are closed. The length of this temporary closure is dependent upon governmental guidance. Member accounts will be credited for the number of days the club is closed, and we will keep you updated with a reopening date.
Our entire organization is committed to your health and well-being, and we are tirelessly working to see how we can help you and our communities in any way we can, including whether we can repurpose our facilities to become a resource or service centers for our members. We hope to communicate with you quickly on our plans.
At the same time, we encourage you to continue prioritizing your own health and well-being to be as healthy as possible during this time. If you begin to develop cold- and flu-like symptoms or become ill, take care of yourself and minimize the spread to others by staying home. If you think you may have symptoms of coronavirus, call your healthcare provider immediately.
Frequently Asked Questions
Will I be charged dues while the club is temporarily closed?
- All memberships that afford access to the club will receive a prorated dues credit to the membership account for the period of time the club is temporarily closed. Credits are non-refundable and non-transferrable unless expressly stated in your General Terms Agreement.
- The March dues credit will be available to be applied towards future charges on your membership account on the date the club re-opens or March 31st (whichever comes first).
- If we do not open your club by April 1st, the appropriate prorated dues will be assessed after the club re-opens.
- You can view any credits eligible to be applied towards future charges on your membership account in your MyLT account by clicking “View Transaction History” the day after the credit is applied.
How will my payments for in-club products and services be handled while the club is temporarily closed?
- For one-time events (e.g., spring break camp), we will provide refunds to impacted members for events that will not happen while the club is temporarily closed.
- For recurring services that have already been processed (e.g., swim lessons, GTX/Alpha), we will provide credits that can be applied against future charges on your membership account. The credits will be commensurate with days you are not able to access the program due to temporary club closure.
- For recurring services that have not yet been processed, we will temporarily suspend recurring electronic fund transfers from your bank account until your club reopens.
How will my LT BUCK$ be treated?
We will extend the expiration date of LT BUCK$ in your account prior to the date of club closure, 120 days from their original expiration date.
How will you communicate future updates?
We will communicate updates concerning club closures by email and on this website. You may also receive notices through the Life Time Member App.
How is Life Time responding during this closure?
We have a long-held commitment to provide safe and clean environments for our members, guests and team members. Before our club closure, we had in place a continuous cleaning protocol with cleaning products that have been found to be effective against viruses of this type. During the closure, we will intensify our cleaning measures, disinfecting the club.
How can I take advantage of my membership while the club is closed?
We offer our most popular cardio, strength and yoga classes on demand at my.lifetime.life/ondemand so you can work out in your living room, basement, backyard — wherever. Make sure to check in often as new classes are being added every day.
Spring Spark 60day Challenge
- Now that the Spring Spark 60day Challenge has ended, how will my registration be handled?
Due to the cancellation of the Spring Spark 60day Challenge, all current Spring Spark 60day participants will be automatically enrolled in the next 60day Challenge program. While the exact program dates are yet to be determined, we will send follow up communication as soon as we are able to ensure you are informed and set up for success.
- Will we be finishing the remainder of the Spring Spark program?
While we won’t be sending program emails or hosting Saturday Sampler workouts moving forward, we want to do our best to provide you with tools to succeed. Participants will receive an email driving them to the Spring Spark 60day participant hub where all program content through Week 8 has been uploaded. They’ll also receive access to download all workouts, recipes, meal plans, class handouts and guides.
- Will you be awarding prizes for the Spring Spark Challenge?
After careful consideration and due to the complexities of needing to end this challenge, we will not be awarding winners this round. If you’re interested in revisiting the rules and regulations of the 60day Challenge, you can do so right here(external link).
- How long will the Spring Spark Resources be online?
Content on the Spring Spark participant hub will be available through end of day April 6, 2020.
- When will the next program start?
Due to current circumstances, the exact dates of the next 60day program have yet to be determined. Once determined, we will publish updated program information online at myLT and the 60day website(external link).
- Are there other resources I can leverage during this time?
As a way to stay connected, we invite you to join our Life Time Training Community(external link) so you can continue to stay up-to-date, motivated and inspired on your healthy way of life journey. For educational content, check out the Life Time Training website(external link) and subscribe to our newsletter.
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