Membership Overview

What is included with a club-access membership?

Which clubs do I have access to?

How and when are my monthly membership dues collected?

Where can I view my billing history?

When can my child start using the club?

Can I bring a guest to the club?

What is the ARORA program?

Who do I contact regarding questions about my corporate membership?

Membership Changes

How do I make changes to my membership? (place club access on hold, cancel, add/remove members)

Who can I add to my membership? Can I add my grandchild(ren)?

How can I get access to additional clubs?

How do I create an account?

I’m seeing an error message that a myLT account with my information was already created, but I don’t remember creating it and don’t know what it is.

I didn’t get my account activation email.

When I click the link in my account activation email, I get an error message that the link has expired.

I’ve forgotten my username.

I’ve forgotten my password.

When I try to log in, I get an “Account Suspended” error message.

I can’t create an account because I get an error message that my account information does not match.

Where can I view class schedules?

Do I need to make a reservation to attend classes?

How do I make a reservation for class?

What if I need to make an adjustment to or cancel my reservation?

What happens once I make my reservation?

Can I attend class if I didn’t make a reservation?

Can I reserve a spot in class for someone else?

If I run late for class, can my friend save my spot?

What happens if I miss my reservation?

How do I view class schedules for a different club?

Where can I find class descriptions?

If I look at another club’s schedule, can I still use the “Show Favorites” feature?

I take classes at multiple clubs and would like to see all types of a certain class at those clubs. Why can’t I choose multiple clubs in the filter instead of looking at each club one by one?

What type of programming is available for kids?

How do I reserve a spot in the Kids Academy, make an infant or kids class reservation for my child?

What classes can I sign my child up for?

What happens if the class or infant spot I want is full?

How do I check in for my reservation?

Where do I drop off my child for their reserved time?

Can I drop my child off at the Kids Academy without a reservation?

What are the hours of the Kids Academy?

What are the requirements for the infant room?

What are the requirements for Kids Academy classes?

Do I need to be a member to enroll my child in swim lessons?

How is Life Time helping to ensure that Team Members and children who are in the Kids Academy or Kids Camp are not sick?

Do I need to be a member to enroll my child(ren) in Kids Camps?

What is the price per camp?

What is the camp cancellation policy?

What are the camp operating hours?

Is lunch provided?

Can I change camp days or electives?

What is a typical day like at camp?

While at Life Time camps, can my child(ren) participate in swim lessons and/or swim team?

What are the camper to staff ratios?

What training do your Kids Camps counselors receive?

Is there a multi-child discount?

Can I request to have children placed in the same group?

What payment options are available?

Where can I view the camp parent handbook?

Does Life Time offer field trips?

What is the drop off/pick up process like?

How will I receive communications from my camp?

What can and can’t my child(ren) bring to camp?

Is there somewhere else I can go for more camp information?

What mobile apps are available to me as a member?

Can I access the Life Time apps free of charge?

Can I access the apps outside of the U.S.?

How do I set up my Life Time Training app account?

Is there a tutorial available to help me get started with the Life Time Training App?

How do I adjust app notifications?

Can I access the Life Time Training app or Digital app content from my laptop/desktop?

What other trackers/apps integrate with the Life Time Training app?

I don’t see my question listed, who can I contact for help with mobile apps?

I heard a club is opening near me, where can I get more information?

How do I apply for a job with Life Time?

Do you have any guidelines on club etiquette or proper club conduct?