FAQ
What preopening benefits do I receive?
- Life Time Digital: You receive instant access to Life Time Digital which includes on-demand and livestream classes. Download the Life Time Digital mobile app from the Apple App Store or Google Play Store. Once you've downloaded the app, use your MyLT account username and password to login.
- Dynamic Personal Training Session: Each adult on the membership will receive one 1-hour session with a Dynamic Personal Trainer once the club is open. See a Dynamic Personal Trainer in club to schedule after opening.
- Swim Lessons: If applicable, you receive one month of swim lessons with recurring purchase for each Junior on the membership. See Aquatics Manager once the club is open to schedule.
Preopening Goal Setting Session: Each adult on the membership will receive a complimentary session with our Dynamic Personal Training team ahead of Grand Opening. Information on how to schedule will be sent via email.
When will my membership dues be drafted?
Your prorated membership dues will be drafted the day your club opens. Your first full monthly membership dues will be drafted on the first day of the following month.
Will I get a physical membership card in the mail?
Physical membership cards can be distributed if requested which can be used to check in. Life Time members will also have access to the Life Time Digital app which will store a digital membership card. Upon check-in at the front desk prior to each club visit, you will present the barcode in the app.
Are there any tasks I should complete before my first visit?
1. Download the Life Time Digital App & create your MyLT account: If you haven’t done so already, download the Life Time Digital App via the Apple App Store or Google Play.
*Please note, if you are the Primary Member on the account, your MyLT account has been created for you automatically. If you are the partner on the membership, you can create your account using your Member ID which can be found in the initial email you received after joining.
2. Have your photo taken: Every individual included on your membership, regardless of age, must have a photo taken for their membership. You can get your photo taken ahead of Grand Opening at the Preview Center if your club has one.
3. Sign your Usage Agreement: Every adult on your membership is required to sign this form before using the facility. You can sign your Usage Agreement before Grand Opening at the Preview Center if your club has one.
4. Schedule your Goal Setting Session with our Dynamic Personal Training team to discuss your goals, measure your starting point and create a plan to jump start your journey with Life Time. Information on how to schedule will be sent via email.
When will class schedules be available?
Class schedules will be available one week prior to Grand Opening. An email will be sent out with the class schedules once available, along with information regarding reservations.
When will I be able to reserve my spot in classes?
New members will have the opportunity to reserve spots in classes one week prior to the Grand Opening. Communication will be sent out once reservations become available.
When will I find out the opening date of my club? / When is the club going to open?
As soon as a Grand Opening date is confirmed, you will receive an email with the specific date and other club opening information.
What is the guest policy once the club opens?
You can view all guest and club policies here.
When will in-club tours be available?
In-club tours may be available at your club before the Grand Opening. You will receive email communication with tour dates and hours if applicable.
Any other questions? Please visit MyLT to view your Concierge Team and General Manager’s contact information.
Life Time Work members can view those frequently asked questions here.