Help & FAQs

Looking for answers? Many myLT account and membership topics are covered below.

ACCOUNT

Can I create an account on my.lifetime.life?

How do I create an account?

When I try to log in, I get an “Account Suspended” error message.

I didn’t get my account activation email.

When I click the link in my account activation email, I get an error message that the link has expired.

I’m seeing an error message that a myLT account with my information was already created, but I don’t remember creating it and don’t know what it is.

I’ve forgotten my username.

I’ve forgotten my password.

I can’t create an account because I get an error message that my account information does not match.

MEMBERSHIP

What changes to my membership can I make online?

Can I add someone to my membership?

How do I remove someone from my membership?

When can my Junior member start using the club? Is there anything I need to do to my membership?

Which clubs do I have access to?

Can I change my membership so I can access higher-level clubs?

How do I update my last name?

Where can I view my billing history?

How do I cancel my membership?

Can I put my membership on hold?

Can I bring a guest to the club?

Do you have any guidelines on club etiquette or proper club conduct?

How do I apply for a job with Life Time?

CLASS SCHEDULES

How do I view or print class schedules for a different club?

Why doesn’t the class schedule print on one page?

What if I don’t want to see every class on my printout?

If I look at another club’s schedule, can I still use the “Show Favorites” feature?

Where can I find class descriptions?

I take classes at multiple clubs and would like to see all types of a certain class at those clubs. Why can’t I choose multiple clubs in the filter instead of looking at each club one by one?

LT BUCK$

How do I know how many LT BUCK$ I have?

What can I buy with LT BUCK$?

What if I can’t log in?

Do LT BUCK$ expire?

What if I don’t have enough LT BUCK$ to purchase what I want?

Can I cancel a service I purchased with LT BUCK$?

Can I transfer LT BUCK$ to another member on my membership?

Who can I contact for further assistance with LT BUCK$?

Don’t see your question?